Keith Clark , LMT
We understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, outside of a dire emergency, the following policies are honored:
8 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 8 hours advance, notice you will be charged the regular full amount of your appointment. This amount must be paid prior to your next scheduled appointment. If you have a voucher from a daily deal promotion a 24 hour notice is required for cancellation, your voucher will be used in place of the payment without the cancellation notice.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. You will be charged the regular full amount of your appointment. This amount must be paid prior to your next scheduled appointment. If you have a voucher from a daily deal promotion, your voucher will be used in place of payment. If you are more than 10 minutes late for a 60 minute session without prior notification, it is considered a NO SHOW. 20 minutes late for a 90 minute session or 30 minutes late for a 120 minute session is considered a NO SHOW. Please keep the telephone number handy in case you are stuck in traffic. Rescheduling may need to happen if you are going to be too late within the confines of the aforementioned policy.